Privacy and Refund Policy
Article 1 - General
1.1. Raffaelien is in accordance with the Privacy Act of December 8, 1992 relating to the protection of privacy with regard to the use of personal data, as amended by the Act of December 11, 1998, as well as the anti-spam provisions. referred to in Book XII of the Belgian Code on Economic Law concerning the law of the electronic economy.
1.2. Raffaelien is also in agreement with the European Regulation 2016/679 of April 27, 2016 on the protection of personal data (hereinafter referred to as “GDPR”).
1.3. By using our site, Raffaelien is responsible for your personal data as declared by the Commission for the Protection of Privacy with regard to the use of personal data.
Article 2 - Personal data
2.1. Personal data that you communicate to us:
Category 1: without registration: your IP address.
Category 2: your surname, first name, e-mail address, telephone number, and the personal data that you provide when you send us a message via our contact section or during checkout.
Category 3: when you subscribe to our newsletter: your e-mail address.
Category 4: via cookies.
2.2. Raffaelien may collect your data (Personal Data) in different ways:
b. When you provide us with your personal data in order to use the services of our site: (newsletter, contact, order, etc.).
Article 3 - Purposes of use
3.1. Main objective:
Raffaelien only uses the Personal Data collected for the following purposes:
Category 1: the maintenance and improvement of this site as well as the integration of personal data into anonymous statistics, the identity of which specific person or company cannot be determined, for the legitimate purposes of continuous improvement of services of the site;
Category 2: send you newsletters and provide you with targeted information with your explicit permission received beforehand, as required by law.
Category 3: reply to your messages via our contact section.
Category 4: cookies set, with your explicit permission received beforehand as required by law.
You are not obliged to provide us with your Personal Data, but you must understand that certain services would be impossible for us to provide if you refused.
3.2. Direct marketing:
Personal data may be used for direct marketing. This data is only collected if we receive your explicit permission ("opt-in").
If you are already subscribed to our information list, we can use the data you have provided to keep you informed about Raffaelien, our services and products, as well as invite you to our events.
You can unsubscribe at any time, without justification and free of charge, by clicking on the link provided for this purpose at the bottom of each e-mail.
3.3. Transfer to a third party:
In the event of a reorganization or transfer of activities of Raffaelien - RaffaelienStudio, or in the event that Raffaelien goes bankrupt, your data may be transferred to the new entities or third parties to which the activities of Raffaelien will have been entirely or partially transferred.
Raffaelien will do what is necessary to inform you when we transfer your data to these third parties, but you acknowledge that this is not always technically or commercially feasible in certain circumstances.
Raffaelien will not sell, rent or distribute your personal data to third parties, except in the cases mentioned below or with your prior consent.
3.4. Legal requirements:
Rarely, Raffaelien may disclose your personal data as a result of a court order or to comply with mandatory laws or regulations. Raffaelien will do what is necessary to inform you in advance, unless otherwise restricted by law.
Article 4 - Duration of use
We retain and use your personal data for a period of
necessary period depending on the purpose of use and on the contractual relationship established between you and Raffaelien. We keep the data you have provided to us for as long as you have an account on our site and later in the event that you have questions or complaints in relation to our services, notwithstanding any higher retention period which we must observe in accordance with the law rests with us. In some cases, you can ask us to delete your data as explained below. After you have finished using our services, we may retain your data in an aggregated and anonymous format. You may not delete your account but we can no longer use your information.
Article 5 - Your rights
5.1. Right of access and information:
You have the right to receive free access to your personal data at any time, as well as to be informed of the use we make of it.
5.2. Right of improvement, deletion and limitation of use:
You are free to decide not to communicate your personal data to Raffaelien.
You also have the right to request the correction or deletion of your personal data.
You acknowledge that in the event of a refusal to communicate or a request to delete your personal data, certain services on the site will no longer be accessible to you.
You can also request to limit the use of your personal data.
5.3. Right to object:
You also have the right
to mark your opposition to the use of your personal data for serious and legitimate reasons.
In addition, you always have the right to oppose the use of your personal data in the context of direct marketing; in this case you do not have to provide a reason for this request.
5.4. Right to data portability:
You have the right to request that we provide you with the personal data which relates to you and which we use in a structured, standard and readable format and/or to request that we transfer your data to a data controller.
5.5. Right to withdraw consent:
Insofar as the use of your data is carried out under your prior consent, you have the right to withdraw your permission.
5.6. Exercise of your rights:
You can exercise your rights by contacting us by e-mail at: email@example.com
5.7. Automatic decisions and profiling:
The use of your personal data may include profiling and automatic decisions but always in accordance with the laws provided for in the GDPR.
5.8. Right of complaint:
You have the right to lodge a complaint with the Belgian Private Commission: Commission for the Protection of Privacy, Rue des Presses 35, 1000 Brussels, Tel +32 (0) 2 274 48 00, Fax +32 (0) 2 274 48 35, e-mail: firstname.lastname@example.org.
This right is without prejudice to possible lawsuits if you suffer damages caused following the use of your personal data, you can file a complaint in civil court.
Article 6 - Security and confidentiality
6.1. We have developed appropriate security measures at technical and organizational levels in order to avoid the destruction, loss, falsification, modification, unauthorized access or notification by mistake to third parties of personal data. as well as any other illegal use of data.
6.2. In any event, Raffaelien cannot be held liable for any direct or indirect damage resulting from incorrect or abusive use of personal data by a third party.
6.3. By visiting our site, you comply with security rules at all times, for example by preventing unauthorized access to your account and password. You are therefore solely responsible for the use made of the site, your computer, your IP address and your identification data, as well as their confidentiality.
Article 7 - Access by third parties
7.1. For the purpose of using your personal data, we may provide access to your data to our employees and designees.
7.2. We provide a similar level of protection through the establishment of contractual obligations, which are enforceable against such employees and designees as provided by the GDPR.
Article 8 - Declaration of the Privacy Protection Commission
For the use of personal data, a declaration has been made by the Commission for the Protection of Privacy. You can contact this Commission at the following address:
+32 (0) 2 274 48 00
+32 (0) 2 274 48 35
Article 9 - Cookies
9.1. What are the Cookies?
A "cookie" is a small file sent by the Raffaelien server and placed on your computer's hard drive. The information stored on these cookies can only be read by us and only for the duration of the visit to the website.
9.3. Types of cookies:
Although there are different types of cookies, distinguished in terms of functionality, origin or storage duration, the legislation mainly distinguishes between functional or technically necessary cookies on the one hand and all other cookies on the other.
The website does not use any cookies at the moment.
For cookies placed by third parties (including Google Analytics), we refer you to the statements that these parties make on their respective websites. Please note: we have no influence on the content of these declarations, nor on the content of the cookies of these third parties: Google Analytics cookies
9.4. Your Permission:
By visiting our website, You explicitly consent to cookies. You can refuse the cookie settings of our website but this will have to be done by leaving the site.
You can also refuse or block cookies by modifying the configuration parameters of your navigation system. Disabling cookies may mean that you cannot use certain features of the website.
If you have any other questions or comments regarding the processing of your personal data, please contact us by email at email@example.com or by using the "Contact us" section on the website.
More information about cookies is also available at: http://www.allaboutcookies.org/
More information on online behavioral advertising and online privacy can be found here: http://www.youronlinechoices.eu/