These General Conditions of Sale establish the legal framework applied to the use of Raffaelien (the Site) and the products and services that we offer. Please read them carefully and make sure you understand them before ordering on our Site.

By using our Site, you agree to be bound by the various points of these General Conditions of Sale. We may change or modify these points and conditions at any time. The mere fact of continuing to use our Site following these modifications means that you accept them. We ask that you read these terms regularly to keep yourself informed of any changes and modifications. In the event that you do not agree to any changes and modifications to these terms, you must immediately stop using our Site.

1. About Raffaelien

Raffaelien is registered under company number 0755.387.302.

2. Products

We try to be as precise as possible in the description of our products. However, we cannot guarantee that any description is completely accurate, complete, reliable and error-free. Images of products on our site are for illustrative purposes only. Although we attempt to present the colors as accurately as possible, we cannot guarantee that your computer screen will reflect the actual color of the products.

3. Orders, prices and payment

Any order of products is subject to these General Conditions of Sale. All product orders are subject to product availability and price confirmation.

To order a product, you must have a valid credit card or debit card. By placing an order, you agree to the veracity of your personal and contact details, that you are authorized to use the credit card or debit card used to place the order and that you have the necessary funds in your bank account to cover the costs of your order.

The site authorizes you to check your order and correct any errors before validating it. Take the time to read and check your order at each step of the process. Make sure the information you provide us with is correct (the correct product, quantity, size, etc.).

a) Formation of the contract

Once you have placed your order on our site, you will receive an acknowledgment of receipt by email confirming that we have received your order. This email is an acknowledgment of receipt for informational purposes only and should in no way be considered as a confirmation of your order. The contract and the confirmation of your order will be established from the moment you receive an email informing you of the preparation of your order. This email means that the product ordered complies with that offered on our Site.

b) Price and availability

Although we make every effort to ensure that the descriptions and prices of the products are as accurate and correct as possible, errors may appear. If we discover an error in the price of a product you have ordered or if the product ordered is no longer available, we will notify you as soon as possible and give you the option of reconfirming your order at the correct price or to cancel it. If we are unable to contact you within 48 hours, the incorrect product will be removed from your order. If you choose to cancel your order and you have already paid for the wrong product, we will give you the option of a refund. The rest of your order will remain unchanged and we ensure the proper preparation and delivery of it.

If you order a product from a member country of the European Union, the prices displayed on our site include VAT. Delivery costs are not included in the prices displayed and will be invoiced in addition. Delivery costs vary according to the type of products ordered and the delivery address indicated. The delivery costs applied to your order are clearly indicated on our site before validation of your order.

Depending on your delivery address, different taxation rules and additional charges may apply. We are not aware of the amounts of these additional fees and taxes. You are responsible for paying these additional import fees and taxes. Please contact your local customs office for more information before placing your order.

Please note that in case of return of a product, only the amount paid during your order will be refunded. You are responsible for claiming reimbursement of additional charges and taxes from your local customs department.

c) Payment

When you place your order, we carry out a standard check of your means of payment. Once we have verified your payment, we will proceed to process your order.

We reserve the right to refuse your order if the product is no longer available, if it does not meet our quality and conformity criteria or if we are unable to obtain authorization for your payment.

4. Our Site

By using our site, you agree to these rules. If you do not accept them, you are not authorized to use this site and you must leave it immediately.

a) Access to the Site

The site is available for free. You are responsible for making the necessary arrangements to gain access. You are also responsible for the fact that anyone accessing this site through your internet connection is aware of the General Conditions of Sale and submits to them.

Access to the site is permitted temporarily and does not allow any commercial use of it or its content. You may reproduce, copy or otherwise exploit the site for any commercial purpose without prior written permission.

We reserve the right to withdraw the site without notification and to restrict its total or partial access. We cannot be held responsible in the event that the Site is unavailable for a certain period of time.

When you visit our site and/or place an order, you communicate electronically with us and agree that any communication meets the same legal requirements as if it had been in writing.

b) Your behavior

You may not use the site in such a way as to cause, or attempt to cause, the interruption of, access to, or damage to the site.

You understand that you are responsible for all communications and content that you send to us from your computer and that you must use the Site lawfully.

You may not use the site in any way:

- Which violates any local, national or international law.

- Which is illegal or fraudulent, or for an illegal or fraudulent purpose.

- To send, use or reuse material that is unlawful, offensive, abusive, indecent, defamatory, obscene or threatening and/or in violation of copyright, trademark, trust, privacy or any other right, and /or otherwise harmful to third parties and/or having an offensive attitude, and/or which consists of or contains computer viruses, political campaigning, commercial solicitations, chain letters, direct mail or any "spam".

- To cause harm, annoyance, inconvenience or unnecessary anxiety to any person.

Any breach of this clause constitutes a criminal offense under the Computer Misuse Act 1990 which we will refer to the relevant laws.

c) Links

We are happy for you to share links from our site as long as it is done in a legal and fair manner, without damage to our reputation and misuse. We reserve the right to remove these links at any time. If we ask you to remove a link to our site, you must do so without delay.

When our Site contains links to other sites or content from a third party site, these are provided for your information only. Indeed, we have no control over the content of these sites and these links should in no way be interpreted as advertising on our part. We will not be liable for any loss or damage related to the use of these links.

d) Our responsibility for the Site

We may update and change the site and its content at any time, although we are under no obligation to do so. This means that at any time, the content of the Site may be qualified as no longer up to date. The content of the Site is provided for informational purposes only. It is not intended to amount to advice on which you may rely. We make no representations, warranties, express or implied, that the Site, or its content, is accurate, complete, current, or free from errors or omissions.

Note that we provide this site for domestic and private use only. We are not responsible for any commercial loss, loss of business, business interruption or loss of business opportunity.

We are not responsible for any loss or damage caused by a virus or by any kind of harmful technological material which may damage your computer, equipment, programs or data by the mere use of the Site or the downloading of content or Internet links.

5. Privacy Policy

We use your personal data in accordance with our privacy policy available in the privacy section. Please take the time to read it carefully as it contains important information explaining how we collect and use your data. data. By using the site, you consent to the use of your data as described in our privacy policy and you warrant that any data provided is correct.

6. Intellectual Property, Software and Content

We are the owner or licensee of the site and its content (text, graphics, logos, buttons, images, videos, digital download, compilation of data including presentation, etc.) (Content). The rights to the site and the content are protected by international copyright law as well as by any other national law relating to copyrights and databases.

You may not systematically extract and/or reuse parts of the site or content. In particular, you may not use any tools that harvest or extract data from the website. You may not create and/or publish your own database of material portions of the Site without our prior written permission.

Unless otherwise noted, any person (including their names and images), third party marks and images of third party products, services and/or places appearing on the Site are in no way associated, linked or affiliated with us. Any trademarks/names appearing on the Site are the property of their respective owners.

7. Legal Warranty

The 2-year legal guarantee of conformity applies to all our products (law on the legal guarantee of 01/09/2004).

8. Settlement of disputes and complaints

As part of the out-of-court settlement of disputes, the Consumer Mediation Service set up by the Federal Government is competent to receive any request for out-of-court settlement of consumer disputes. This service will process the request itself or transfer it to the qualified entity. You can contact the Consumer Mediation Service via the following link:

In the event of a cross-border dispute, you can also appeal to the "Online Dispute Resolution" platform of the European Union via the link: (art.14 EU Regulation 524/2013) . The purpose of this platform is to provide consumers with qualified dispute resolution entities capable of handling disputes between consumers and businesses located in the European Union.

For any complaint, you can contact us via our contact form or send us an e-mail to